For everyone else: .
The software "redirects" a USB device from a customer's physical computer to a technician's computer via the internet, LAN, or VPN. To the technician's PC, the device behaves as if it were plugged into a local port, allowing for low-level interactions.
The current V2 Technician Edition offers several improvements over the 1.9.7 legacy release:
I’m currently looking into to handle remote device access across our network. For those who use it, I’m particularly interested in how the "Exclusive" mode holds up under heavy load when redirecting specialized hardware.