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Of course, not every ride was serene. There were glitches — a misrouted trip that sent Ravi into a traffic jam, a sudden policy change that briefly reduced surge windows, an auto-generated customer complaint that felt unfair. But Meye also offered a dashboard where drivers could contest issues, share evidence, and talk to human support. It wasn’t a perfect system, but it had a human backbone: a small team that read messages and sometimes wrote back in phrases that acknowledged the fatigue of night driving, the small indignities of city life.