ServiceNow is a popular cloud-based platform that provides a range of services, including IT service management (ITSM), IT operations management (ITOM), and customer service management (CSM). With its robust features and functionalities, ServiceNow has become a go-to solution for organizations looking to streamline their operations and improve efficiency. The second edition of "Mastering ServiceNow" is a comprehensive guide that helps readers learn how to get the most out of this powerful platform.
Mastering Client Scripts, Business Rules, and Script Includes to automate complex workflows. Service Portal:
: Can be accessed online via the O'Reilly Learning Platform.
: Managing custom scoped applications, update sets, and upgrades. Mastering ServiceNow - Second Edition by PACKT - GitHub
The book is structured to take you from a competent administrator to an expert developer. It doesn't just show you how to click buttons in the UI; it teaches you how the underlying database schema works, ensuring your customizations don't break during the next semi-annual upgrade (like Vancouver, Washington, or Xanadu). How to Get the PDF