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Had the same problem. Go to www.51scope.cn. In other words drop the "/files/setup. rar" from the url. Scroll down the page to "set... Amazon.com httpwww51scopecnfilessetuprar top

. Users should extract the file, connect the device, and potentially disable built-in webcams to ensure functionality, while exercising caution when downloading from the source . For more details, visit Amazon.com Customer Q&A Customer Questions & Answers - Amazon.com : Had the same problem