In rare cases, the printer’s link to becomes stuck, causing constant “Update failed” or “Connection error” messages. Resetting this link requires a firmware recovery.
Use a Soft Reset (Power Cycle).
"First," Sarah instructed, "we have to put the printer into a special state so it will accept new commands. We can't just hit a button on the screen."
| What you want to reset | Method | Settings lost? | Ink counter reset? | |------------------------|--------|----------------|--------------------| | Waste ink pad counter | 3rd-party utility (WIC Reset) | No | Yes | | Network / all settings | Menu → Restore Default Settings | Yes | No | | Temporary glitch | Unplug 60 sec | No | No | | Ink level display | Refill + print | No | No (auto) |