: If the device is listed under "Other devices," right-click it, select "Update Driver Software," and point to the C:\Program Files\HIOKI\3197\drivers 3197 Application Software and Javascript | FAQ | HIOKI
A common issue during installation is the "QUsb488jv.dll not found" error. The 3197 application requires a specific version of Java to function: 32-bit JRE Required : You must install the 32-bit Java Runtime Environment (JRE) regardless of whether your Windows OS is 32-bit or 64-bit. Conflict Resolution Hioki 3197 Software Download
