You did not run as Administrator. Also, check "Device Manager" > "Universal Serial Bus devices." If it says "Unknown Device," uninstall that driver, then unplug and replug the drive.
I should also consider the user's possible problems: maybe they can't find the software, it's not working, or they need to configure specific settings. Including steps for downloading and installing the software, and maybe some example use cases. Firstchip Fc1178bc Software
: Resets the drive to its factory capacity, which is useful for repairing "fake" or misreported drive sizes. You did not run as Administrator
: Often appears with VID = FFFF and PID = 1201 or 5678 in diagnostic tools like ChipGenius. Usage & Repair Steps Identification : Use ChipGenius to confirm the controller is FirstChip FC1178BC . check "Device Manager" >