Ai Kano Jun 2026

Turn Performance AI into Delighters by adding context and timing . A smart reply is fine. A smart reply that knows you're in a hurry ? That's AI Kano done right.

: AI allows for a "dynamic assessment" of features, acknowledging that customer needs shift over time—what was once an "attractive" feature often becomes a "must-be" as the market matures. ai kano

Features users expect as standard. Their absence causes dissatisfaction, but their presence doesn't necessarily "wow" anyone (e.g., data security in an AI tool). One-dimensional (Performance): Turn Performance AI into Delighters by adding context

Here's a short story inspired by Ai Kano: ai kano